PLATOV
PLATOV

AML/KYC Policy

Last updated: 08.05.2026

This AML/KYC Policy establishes a set of measures aimed at preventing the use of the Service for money laundering, terrorist financing, sanctions evasion and other illegal operations. The policy is developed in accordance with FATF recommendations, OFAC requirements, and international anti-money-laundering and counter-terrorist-financing standards (AML/CFT).

The AML/KYC Policy is an integral part of the Terms of Service and Privacy Policy. Use of the Service constitutes consent to this Policy.

To comply with international security standards and counter-laundering of criminal proceeds, the Service performs automated transaction monitoring. Crypto address checks are carried out via specialised analytical platforms: AMLBot, CoinKYT and GetBlock.

1. Policy Goals

  • 1.1. Preventing the use of the Service for laundering criminal proceeds, terrorist financing, and other unlawful actions.
  • 1.2. Ensuring full compliance with regulatory requirements.
  • 1.3. Protecting the Service, its Users and reputation from legal, financial and reputational risks.
  • 1.4. Creating a transparent and safe environment for exchange operations.

2. KYC Procedure

Main stages of KYC:

  • 2.1. User identification (passport / driving licence / other identity document).
  • 2.2. Address verification (utility bill, bank statement or other document confirming residence/registration, no older than 3 months).
  • 2.3. Risk assessment (source-of-funds analysis, in case of high volumes or mismatch with the User's background).
  • 2.4. Overall User screening (analysis of public lists related to illegal activity, request for additional documents).

3. Transaction Monitoring (KYT)

  • 3.1. Continuous monitoring of all operations in automated and manual mode using TMS systems, Getblock, AMLBot and similar tools.
  • 3.2. Links to high-risk addresses/countries.
  • 3.3. Smurfing patterns (many small transactions).
  • 3.4. Use of mixers or mixing services.

When suspicious activity is detected, the transaction is paused and additional documents are requested.

4. Training, Audits and Controls

  • 4.1. The role of officer responsible for AML/KYC processes is filled by a person with the necessary qualifications and confirmed experience. Absence of personal interest is mandatory. The officer ensures compliance with AML/KYC standards and internal regulations.
  • 4.2. All employees undergo mandatory training on current AML/KYC process standards.
  • 4.3. Internal and external periodic audits of monitoring systems, KYC procedures and the history of suspicious operations are carried out.

5. Consequences of Non-Compliance

  • 5.1. A User's breach of Policy requirements may lead to a freeze of funds and disclosure of information to regulatory authorities.
  • 5.2. The Service reserves the right to refuse service to any User without explanation in case of high risk.

6. Actions Upon Detection of Suspicious Activity

Every User transaction is subject to AML risk assessment and verification of links to the following high-risk platforms:

  • Dark market
  • Dark service
  • Enforcement action
  • Exchange fraudulent
  • Gambling
  • Illegal Service
  • Mixing Service
  • Scam
  • Stolen Coins
  • Ransom and similar.

Before completing an exchange, the User can self-check their transaction on BestChange. Recommended analysis tools: CoinKYT and GetBlock. The exchange service monitors User transactions using these analyzers.

The User can contact our support to verify and clarify AML-policy details before paying for the order. By declining the check, the User accepts the risk of asset freezes.

Risk-Score model and actions

Value Category Action
0–25 % Low Automatic exchange execution
26–75 % Medium Extended KYC may be required + enhanced transaction monitoring + source-of-funds verification when High-risk markers are present
76–100 % High Operation suspended, possible block / refusal of service, mandatory KYC/SoF

If the overall AML risk level of a transaction exceeds 76 % or High-risk markers are present, the exchange may be temporarily suspended pending identity verification (KYC) and source-of-funds (SoF) information.

For KYC, you must record a video selfie holding your passport (driving licence or other document with readable data: document series and number, full name), and without interruption demonstrate the wallet/account from which the transaction was sent (with readable data: date and time, amount and recipient address).

For SoF, you must provide documents proving the legal origin of the assets (receipts, certificates, contracts, tax returns). Additional documents may be requested.

Information review takes up to 48 hours after submission. In certain cases the review may take additional time if the incident requires more thorough investigation.

7. Refund Rules

  • 7.1. A refund is possible after the requested information is provided for a transaction that did not pass AML verification.
  • 7.2. After successful (KYC/SoF) verification and review of the provided information, funds are returned to the sender's original details. If the original wallet/platform is custodial, refund details are obtained via the User's e-mail address.
  • 7.3. When the legal origin of assets is proven, the refund is made less network commission costs from the received amount.
  • 7.4. In other cases the refund terms may be individual.
  • 7.5. Refunds are processed within 24 hours.
  • 7.6. If the (KYC/SoF) procedure is refused, funds will be returned with up to 5% of the received amount withheld, capped at 100$.
  • 7.7. If assets are blocked on the provider side, the review timeline may be extended; the refund is processed once restrictions are lifted.

8. User Responsibility

  • 8.1. Understands the full responsibility for compliance with AML/KYC/KYT.
  • 8.2. Is ready to provide any requested documents within 48 hours.
  • 8.3. Non-compliance with the Policy may lead to a block, loss of funds and referral to law enforcement.

9. List of Countries, Jurisdictions and Territories Cooperation With Which Is Prohibited

Due to high risk levels or other reasons:

  • American Samoa
  • Afghanistan
  • Bahamas
  • Botswana
  • Burma
  • Ethiopia
  • Crimea
  • Cuba
  • Canada
  • Republic of Ghana
  • Island Guam
  • Iran
  • Iraq
  • Yemen
  • Libya
  • Malaysia
  • Nigeria
  • Republic of Nicaragua
  • Singapore
  • North Korea
  • Pakistan
  • Panama
  • Puerto Rico
  • Sri Lanka
  • Somali
  • Saudi Arabia
  • United States of America
  • Republic of South Sudan
  • Republic of Sudan
  • Syria
  • Republic of Trinidad and Tobago
  • Transnistria, Pridnestrovian Moldavian Republic (PMR)
  • Tunisia Virgin Islands
  • Bolivarian Republic of Venezuela
  • Republic of Artsakh

By agreeing to the Service's terms, you confirm that you have read and accept this AML/KYC Policy.