Cookie Policy

2. Why We Use Cookies

We use cookies for several important purposes that enhance your experience and allow us to operate our cryptocurrency exchange platform effectively:

Essential Functionality

• Enable you to log in and access your account
• Remember your exchange preferences and settings
• Process cryptocurrency transactions securely
• Maintain security and prevent fraud
• Provide core platform functionality

Performance & Analytics

• Understand how visitors use our website
• Identify which pages are most popular
• Monitor website performance and errors
• Optimize user experience
• Test new features and improvements

Security & Fraud Prevention

• Detect suspicious activity and potential threats
• Verify identity and prevent unauthorized access
• Monitor for AML/KYC compliance
• Protect against bot attacks and automated abuse
• Secure cryptocurrency transactions

Personalization

• Remember your language preference
• Store your preferred currency display
• Maintain your theme selection
• Customize content based on your location

Compliance & Legal

• Meet regulatory requirements
• Maintain audit logs
• Comply with AML/KYC regulations
• Respond to legal requests

3. Types of Cookies We Use

We use different types of cookies on our website, each serving specific purposes. Below we categorize our cookies and explain what they do.

a. Strictly Necessary Cookies (Essential)

These cookies are essential for the website to function and cannot be disabled in our systems. They are usually set in response to actions made by you, such as logging in, filling in forms, or setting privacy preferences. Without these cookies, services you have requested cannot be provided.

• User authentication and login sessions
• Security and fraud prevention
• Load balancing across servers
• Enabling cryptocurrency exchange functionality
• Remembering items in your transaction queue

b. Performance & Analytics Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often and whether users receive error messages. The information collected is aggregated and anonymous.

• Count visits and traffic sources
• Measure website performance
• Understand user behavior patterns
• Identify popular pages and features
• Detect and diagnose technical problems
• Test new features and layouts

These cookies require consent under GDPR and ePrivacy Directive. You can opt out of these cookies through your cookie preferences or browser settings.

c. Functional Cookies

These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we use on our pages.

• Remember your language preference
• Store your currency display settings
• Maintain your theme/display preferences
• Remember previously entered information in forms
• Enable features like live chat support

These cookies require consent under GDPR. You can opt out of these cookies, but some features may not function properly without them.

4. Detailed Cookie List

Below is a comprehensive list of cookies we use on our website. This list is updated regularly as we add or remove cookies from our platform.

First-party cookies are set by us directly. Third-party cookies are set by external service providers we use. For more information about third-party cookies, please refer to the respective third-party privacy policies.

5. Third-Party Cookies

Our website uses services from third-party companies, which may set their own cookies on your device. We do not control these third-party cookies and cannot access the data they collect.

Google Analytics

• Purpose: Website traffic analysis and user behavior insights
• Cookies: _ga, _gid, _gat
• Data collected: Pages visited, time spent, browser type, location (city-level), referring sources
• Privacy Policy: policies.google.com/privacy
• Opt-out: tools.google.com/dlpage/gaoptout

Payment Processors

When processing fiat payments, third-party payment processors may set cookies. These are governed by their own privacy policies.

AML/KYC Verification Providers

Verification service providers may use cookies during the identity verification process. Please refer to their privacy policies for details.

Cookie Synchronization

Some third-party services may use cookie synchronization (cookie matching) to coordinate cookies across different domains. This allows better analytics and fraud prevention but may be considered cross-site tracking.

6. How to Control Cookies

You have several options to control or limit how cookies are used on your device. However, please note that disabling certain cookies may affect the functionality of our website.

Cookie Consent Banner

When you first visit our website, a cookie consent banner appears. You can:

• Accept all cookies
• Reject non-essential cookies
• Customize your preferences by cookie category
• Change your preferences at any time by clicking "Cookie Settings" in the footer

Browser Settings

All modern browsers allow you to control cookies through their settings. Below are links to instructions for popular browsers:

• Google Chrome: support.google.com/chrome/answer/95647
• Mozilla Firefox: support.mozilla.org
• Safari (macOS): support.apple.com
• Safari (iOS): support.apple.com/en-us/HT201265
• Microsoft Edge: support.microsoft.com

Privacy-Enhancing Browser Extensions

You can use browser extensions to manage cookies:

• Privacy Badger (EFF)
• Ghostery
• uBlock Origin
• Cookie AutoDelete

Opt-Out of Specific Services

Install the Google Analytics Opt-out Browser Add-on:

tools.google.com/dlpage/gaoptout

Industry Opt-Out Tools (for advertising cookies, if applicable):

• Network Advertising Initiative: optout.networkadvertising.org
• Digital Advertising Alliance: optout.aboutads.info
• European Interactive Digital Advertising Alliance: youronlinechoices.eu

Mobile Device Settings

On mobile devices, you can control tracking through:

• iOS: Settings > Privacy > Tracking > Disable "Allow Apps to Request to Track"
• Android: Settings > Google > Ads > Reset advertising ID or opt out of personalized ads

Consequences of Disabling Cookies

If you disable or delete cookies, please be aware that:

• Strictly necessary cookies cannot be disabled as they are essential for the website to function
• You may need to log in every time you visit the website
• Your preferences (language, currency) will not be saved
• Some features may not work properly or at all
• You may see less relevant content
• Website performance may be affected
• Cryptocurrency exchange functionality may be limited
• You can still browse the public areas of the website

Do Not Track (DNT) Signals

Some browsers offer a "Do Not Track" (DNT) setting. Currently, there is no universal standard for how websites should respond to DNT signals. We do not currently respond to DNT signals, but we respect your right to control cookies through other means described above.

7. Cookie Consent Management

We are committed to obtaining your informed consent before using non-essential cookies, in compliance with GDPR and ePrivacy Directive requirements.

First Visit

When you first visit our website, you will see a cookie consent banner at the bottom of the page. This banner:

• Explains that we use cookies
• Provides a link to this Cookie Policy
• Offers choices: Accept All, Reject Non-Essential, or Customize Settings
• Does not set non-essential cookies until you provide consent

Granular Control

If you choose "Customize Settings", you can control cookies by category:

• Strictly Necessary — Cannot be disabled (required for functionality)
• Performance & Analytics — Optional (helps us improve the website)
• Functional — Optional (enhances user experience)

Consent Storage

Your consent choice is stored in a cookie for 12 months. After this period, we will ask for your consent again.

Changing Your Mind

You can change your cookie preferences at any time by clicking "Cookie Settings" link in the website footer, updating your preferences, and saving your new choices. Your new preferences will take effect immediately.

Withdrawal of Consent

You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. Simply adjust your settings to reject non-essential cookies.

Consent for Minors

Our services are not intended for individuals under 18. If you are under 18, please do not provide consent or use our services.

Implied Consent

Continued use of our website after seeing the cookie banner and closing it without making a choice is NOT considered consent for non-essential cookies. We will continue to show the banner until you make an active choice.

8. Cookies and Personal Data

Some cookies may collect or have access to personal data, particularly when you are logged into your account. Understanding how cookies relate to your personal data is important for your privacy.

When You Are Logged In

• Your user ID or account identifier
• Your email address (in some cases)
• Your IP address
• Transaction history (in session cookies)
• Account settings and preferences

When You Are Not Logged In

• Your IP address
• Browser and device information
• Pages visited and actions taken
• Approximate geographic location (city-level)

GDPR Considerations

Under GDPR, some cookie data is considered personal data if it can identify you directly or indirectly. We treat all potentially identifiable cookie data as personal data and apply appropriate protections.

Data Processing Principles

• Lawfulness: We have a legal basis for all cookie data processing (consent, legitimate interest, or contractual necessity)
• Purpose limitation: Cookie data is used only for specified purposes
• Data minimization: We collect only necessary cookie data
• Accuracy: We maintain accurate records of cookie data
• Storage limitation: Cookie data is retained only as long as necessary
• Security: We protect cookie data with appropriate technical measures

Data Retention

• Session cookies: Deleted when you close your browser
• Persistent cookies: Retained for specified durations (see Section 4)
• Analytics data: Typically retained for 26 months (Google Analytics default)
• Cookie consent records: Retained for 12 months then refreshed

Your Rights

Under GDPR, you have rights regarding personal data collected via cookies:

• Right to access cookie data we hold about you
• Right to rectification of inaccurate data
• Right to erasure (deletion of cookie data)
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, contact us at support@platov.cc or refer to our Privacy Policy for detailed information.

Cross-Device Tracking

We do not currently engage in cross-device tracking (linking your activity across multiple devices). However, third-party services like Google Analytics may perform cross-device tracking if you are logged into their services. Refer to their privacy policies for details.

9. International Data Transfers

Some cookies, particularly those from third-party services, may transfer data to countries outside your jurisdiction, including countries that may not have equivalent data protection laws.

Google Analytics

Data may be transferred to and processed in the United States and other countries where Google operates data centers. Google is certified under the EU-U.S. Data Privacy Framework.

Safeguards

When cookie data is transferred internationally, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions where available
• Privacy Shield certification for eligible U.S. companies
• Binding Corporate Rules for international service providers

You have the right to obtain information about these international transfers and the safeguards in place. Contact us at support@platov.cc for more details.

10. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our cookie practices, new technologies, legal requirements, or operational needs.

When We Update This Policy

• When we add or remove cookies
• When we change how we use existing cookies
• When third-party services update their practices
• When data protection laws change
• When we improve our cookie consent mechanisms

How We Notify You of Changes

• We update the "Last Updated" date at the top of this policy
• For material changes, we display a notice on our website
• We may send email notifications to registered users (for significant changes)
• We may require you to review and accept updated terms through the cookie consent banner

Reviewing Changes

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies. The current version will always be available on our website.

Changes become effective 7 days after publication, unless otherwise stated or required by law. Your continued use of our website after the effective date constitutes acceptance of the updated policy.

Version History

We maintain a record of previous versions of this Cookie Policy. If you would like to review previous versions, please contact us at support@platov.cc.

11. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

• Email: support@platov.cc (Subject Line: Cookie Policy Inquiry)
• Telegram: Official support bot on our website
• Website: https://platov.co

We aim to respond to all cookie-related inquiries within 7 working days.

Related Policies

• Privacy Policy
• Terms of Service
• AML/KYC Policy

Regulatory Complaints

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority:

• EU/EEA: Your local Data Protection Authority
• UK: Information Commissioner's Office (ICO) — ico.org.uk
• Nigeria: Nigeria Data Protection Commission (NDPC)
• Kenya: Office of the Data Protection Commissioner (ODPC)

12. Additional Information for Specific Jurisdictions

For EU/EEA and UK Users

Under GDPR and ePrivacy Directive (EU) / PECR (UK), you have enhanced rights regarding cookies:

• Right to refuse non-essential cookies without detriment to service
• Right to withdraw consent at any time
• Right to receive clear information before cookies are set
• Right to data portability for cookie-collected data
• Right to lodge complaints with supervisory authorities
• We obtain explicit consent for non-essential cookies before they are set
• Strictly necessary cookies may be used without consent
• Cookie consent cannot be bundled with acceptance of Terms of Service
• Pre-ticked boxes are not valid consent

For California Users

Under CCPA/CPRA, you have additional rights:

• Right to know what personal information is collected via cookies
• Right to delete cookie data
• Right to opt-out of "sale" of personal information (Note: We do not sell personal data)
• Right to limit use of sensitive personal information

For Nigerian Users

Under NDPR (Nigeria Data Protection Regulation):

• Cookie consent must be freely given and specific
• You have the right to withdraw consent
• Cookie data is protected under Nigerian data protection laws
• Cross-border transfers must comply with NDPR requirements

For Kenyan Users

Under Kenya Data Protection Act 2019:

• Cookie usage must comply with consent requirements
• You have rights to access and delete cookie data
• International data transfers must have appropriate safeguards
• Data protection principles apply to all cookie data

For Users in Other Jurisdictions

If you are located in a jurisdiction with specific cookie or data protection laws, those laws apply to our use of cookies. If you have questions about how your local laws affect cookie usage, please contact us at support@platov.cc.