My crypto arrived but the amount is less than expected
The difference between the expected and received amount is typically caused by blockchain network fees, exchange spread, and potential slippage during high market volatility. Check your transaction details page for a complete breakdown of all fees and deductions.
Why You Received Less
- Network fees — Blockchain transaction fees are deducted from the final amount. These vary by network and congestion.
- Exchange spread — The difference between buy/sell price is factored into the quoted rate.
- Slippage — During high volatility, the executed rate may differ slightly from the quoted rate.
How to Verify
Check your order details page for the complete fee breakdown. Compare the quoted rate with the final rate. If the difference seems excessive (more than 3-5%), contact support with your order number for a detailed explanation.
Need more details?
For a complete fee breakdown and cost transparency — For comprehensive information about this topic, see our →
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