Why did my transaction fail?
Transactions can fail for several reasons: incorrect payment details, AML compliance flags, partner exchange unavailability, blockchain network issues, or expired rate lock. Check the failure reason in your order details. If unclear, contact support with your order number.
Common Failure Reasons
- Incorrect payment details — Wrong amount, missing reference/memo, or sent to wrong address.
- AML compliance flag — Transaction triggered automated compliance checks. KYC may be required.
- Partner exchange unavailable — The partner exchange experienced downtime during your transaction.
- Rate lock expired — Payment wasn't received within the rate lock period (10-20 minutes).
- Network issues — Blockchain network congestion or temporary outage.
What Happens Next
For most failures, your funds will be refunded automatically or after contacting support. The refund goes back to your original payment source. Processing time for refunds is 3-7 business days. Contact support with your order number for specific failure details.
Need more details?
For complete failure resolution procedures — For comprehensive information about this topic, see our →
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