Why was my KYC rejected?
Common reasons for KYC rejection include: blurry or partial document images, expired identification, name mismatch between documents and account, sanctioned country, or VPN/proxy use during submission. You can resubmit with corrected documents.
Common Rejection Reasons
- Blurry/partial images — Document corners cut off or text unreadable.
- Expired documents — ID past its expiration date.
- Name mismatch — Name on documents doesn't match account name.
- Sanctioned countries — Residents of certain countries cannot be verified.
- VPN/proxy detected — Submit from your real location without VPN.
How to Resubmit
Review the rejection reason in your email notification. Take new, clear photos of your documents with all corners visible. Ensure your name matches across all documents. Disable VPN before submitting. If you believe the rejection was an error, contact support with additional context.
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