Can I get a refund if I paid incorrectly?
Yes, refunds are possible if you sent the wrong amount or used incorrect payment details. Contact support immediately with your order number and payment proof. Refund processing typically takes 3-7 business days, and network fees may be deducted.
Refund-Eligible Situations
- Wrong amount sent — Overpayment or underpayment can be resolved.
- Wrong reference/memo — Payment sent without required reference number.
- Duplicate payment — Accidentally sent payment twice.
- Order expired — Payment sent after order expiration.
How to Request a Refund
Email support with: order number, payment proof (screenshot or bank statement), description of the issue. The team will verify your payment and initiate the refund. Refunds are returned to the original payment source minus any applicable network fees.
Need more details?
For detailed refund procedure and policies — For comprehensive information about this topic, see our →
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