What if I sent crypto to the wrong network?
If you sent crypto to the wrong network (e.g., USDT ERC20 to a TRC20 address), recovery may be possible but requires manual intervention. Contact support immediately with your transaction hash. Recovery typically costs $50-100 in processing fees and takes 3-7 business days.
Recovery Process
- Contact support immediately — Send your TxID, the network you used, and the network you intended.
- Wait for assessment — Our team will determine if recovery is possible.
- Recovery fee — A manual processing fee ($50-100) will be deducted from recovered funds.
- Processing time — Recovery takes 3-7 business days.
Prevention Tips
Always verify the network before sending. If PLATOV shows "TRC20 USDT address," make sure you're sending USDT on the TRON network. When in doubt, send a small test transaction first. The small fee is worth avoiding a costly recovery process.
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